Sophia Home is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website. By accessing or using our website, you agree to the practices described in this policy.
Information We Collect
We collect personal information that you voluntarily provide when interacting with our website, including when placing an order or contacting us. This may include your name, contact details, email address, and delivery address. We may also collect limited technical data automatically, such as browser type and website usage, to improve your experience.
Use of Information
Your information is used to:
- Process and deliver your orders
- Communicate updates related to your purchases
- Improve our website and services
- Provide customer support
- Send marketing communications (only where consent is provided)
You may opt out of marketing communications at any time.
Data Sharing
We do not sell or rent your personal data. Your information may be shared with trusted third parties such as payment processors, our logistic team, and service partners, strictly for the purpose of fulfilling your order or operating our business, and only under confidentiality obligations.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure.
All payment transactions are processed through secure third-party gateways using encryption technologies. Sophia Home does not store your payment card details.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws and regulations.
Legal Compliance
We may disclose personal information where required to comply with applicable laws and regulations of the United Arab Emirates, or to protect our legal rights.
Our website may contain links to third-party websites. Sophia Home is not responsible for the privacy practices or content of such external sites.
Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data, where applicable
- Withdraw consent for marketing communications
Requests can be submitted through our customer care +971 800-SOPHIA (767442)
Cookies
Our website uses cookies and similar technologies to enhance your browsing experience and analyze website performance. This includes tools such as Google Analytics.
Cookies help us understand user behavior, improve functionality, and personalize content. You may manage or disable cookies through your browser settings; however, this may affect certain website features.
Policy Updates
Sophia Home reserves the right to update this Privacy Policy at any time. Changes will take effect upon publication on our website.