Return
Sophia Home accepts returns only before the order is shipped. However, you may return the product to our delivery team at the time of delivery, only if the Management has approved the return of the item in advance. In such cases of return, there will be an additional shipping charge of AED 200.
You may also return part of an order that you paid for using your store credit balance. The amount paid for the returned item will be refunded as store credit.
Refund
Sophia Home does not provide refund, instead customer will be provided with a voucher based on the purchase price of the items being returned. This voucher can be used to buy any of Sophia Home products, for a validity of 1 year from the date of issuance.
Replacement/Exchange
Goods Can Be Exchanged Under the Following Conditions:
- They are in perfect condition.
- The original receipt must be presented.
- The item must be returned unused within 7 days of the purchase date.
- They are not customizable, nor pre ordered.
Exchanges Will Not Be Accepted For;
- Cut fabrics
- Custom-made orders
- Custom fabric upholstery
- Sophia personalized bed
- Curtains
- Wallpapers
- Used goods or items accidentally damaged by the customer.
- Bed linens, mattresses, and pillows removed from their original packaging.
- Items tagged as “Best Price” or sold as “Sale items” or “Clearance”.
- Furniture delivered and assembled in good condition
- Clients changed their mind about the purchase.
Note:
- If packaging of the item delivered is found to be defective or damaged, Sophia Home reserves the right to assess its condition and repair or exchange the item.
- Defective goods can only be exchanged when repairs are deemed impossible.
- All Sophia Home delivered and assembled products in good condition are not entitled for refund or exchange.
- Customer has the right to exchange purchased accessories within 7 days from the purchase date with the exception of special pre orders. AED 200 exchange pickup cost shall apply for accessories removal.